Every Cannexia order includes a free consultation with a registered Ayurvedic doctor, and a prescription is issued before anything is dispatched. It is not an upsell, there is no separate fee, and you do not need to arrange anything in advance. Here is exactly what happens, in order.
The four steps, start to finish
1. You order normally. Add what you want to your cart and check out. Nothing unusual, no paperwork to upload, no medical history form to fill in first.
2. A doctor calls you. One of the registered Ayurvedic doctors on our panel calls the number on your order, within our working hours of Monday to Saturday, 10:00 AM to 7:00 PM.
3. You have the consultation. Usually ten to fifteen minutes. You talk through what you are looking for, anything you are already taking, and what serving makes sense for you.
4. Your order ships against the prescription. The doctor issues the prescription, and only then does your parcel leave, in discreet packaging with a tracking link.
What the doctor will ask you
Expect questions about what brought you to the product, whether you have used any cannabis-derived wellness product before, what medication you are currently on, and whether you are pregnant or nursing. That last set matters: cannabinoids can interact with prescription medicines, and the doctor needs to know before recommending a serving.
They will also ask about your routine, because timing changes what suits you. Someone who needs to be sharp at 10 AM needs a different product from someone whose problem is that they are still awake at 1 AM.
What to ask the doctor
This is the part most people underuse. The consultation is the correct place for every question a product page cannot legally or usefully answer:
- What serving should I actually start on, given my weight and what I already take?
- How long before I know whether this is working for me?
- Should I take this with food, or on an empty stomach?
- I am already on [medication] — is there anything I should watch for?
- Is this the right product for me at all, or is something else in the range better?
Write them down before the call. Ten minutes goes quickly.
The doctor can tell you not to buy it
Worth stating plainly, because it is the point of the whole model: if the doctor concludes that a Cannexia product is not appropriate for you, they will say so. A consultation that can only ever end in a yes is not a consultation.
Why the model is built this way
Two reasons. The first is regulatory: Vijaya leaf extract products are supplied within India's Ayurvedic medicine framework, and a prescription from a registered practitioner is how that supply is done properly. Cannexia is Ayush approved and manufactures in a GMP-certified facility, and the prescription step is part of the same chain.
The second is more practical. Cannabis-derived wellness in India suffers from a shortage of credible information, not a shortage of products. Most people arrive with a rough idea of what they want and no reliable way to check whether it is right for them. A ten-minute call with someone qualified fixes more of that than any amount of product copy.
Common questions about the consultation
Does it cost anything? No. It is included with every order.
What if I miss the call? We will try again. You can also reach us on WhatsApp at +91 7042295222 to arrange a better time.
Can I have the consultation before I order? The consultation is triggered by an order, but you can ask general questions any time at support@cannexia.com or on WhatsApp.
Is it a video call? It is a phone call to the number on your order.
My order is for my pet — does the same doctor advise me? No. Happy Paws Drop is a pet product, and our consultation is a human-medicine consult. For your dog or cat, speak to your veterinarian, particularly if the animal is on medication, pregnant or nursing.
Before you order
Have your current medication list to hand, and make sure the phone number on your order is one you will answer. That is genuinely all the preparation needed.
Questions in the meantime: support@cannexia.com, or WhatsApp +91 7042295222, Monday to Saturday, 10:00 AM to 7:00 PM.
This article is general information, not medical advice. See our Medical Disclaimer.
