Shipping and
returns.

How shipping works

We ship pan-India in discreet packaging — nothing on the outside names the contents. Delhi NCR often gets same-day dispatch.

Remember that nothing leaves the warehouse until our Ayurvedic doctor has called you and issued a prescription. That call is free and happens on every order, so allow for it when you are working out when your parcel will arrive.

The short version on returns

Cannexia follows a no-return, no-replacement policy once a product has been sold or delivered. There are three exceptions, and they all come down to us getting it wrong:

• The product delivered is the wrong one
• The product delivered is defective or damaged
• The product had already passed its expiry date when it reached you

Tell us within 48 hours

If you receive a wrong or defective product you must tell us within 48 hours of delivery, either through the website or by emailing support@cannexia.com.

Requests raised after 48 hours cannot be accepted. If in doubt, message us on WhatsApp the moment you open the parcel — that starts the clock in your favour.

What to send us

To raise a return or replacement request, please provide:

• A copy of the original invoice
• Clear photographs of the wrong or defective product, including the packaging

Sending the product back

You will need to self-ship the product to our warehouse. We share the return address once your request has been approved — please do not send anything back before that.

What we can accept

A product may be accepted for return or replacement if:

• It is expired
• There is leakage, spillage or visible damage
• The wrong product was delivered
• Accessories or parts are missing

What we cannot accept

A request will not be accepted if:

• The product has been opened or used
• The damage came from misuse, negligence or overuse
• The product was received as a freebie
• It is returned without its original packaging, labels or accessories
• The serial number or barcode has been tampered with

Condition of returned products

Returns and replacements are processed only where the product comes back unused, saleable and in original condition, with all packaging, labels and tags intact.

Approved replacements depend on stock. If we cannot replace the item, we will refund it instead. Return processing takes 7–10 business days from approval.

Refund approval

Once your returned product reaches us and has been inspected, we will tell you whether the refund is approved or rejected.

A refund will not be issued if the product fails our quality check, or if it does not meet the return conditions set out above.

How refunds are paid

Approved refunds are credited to your original payment method within 4–15 working days.

For cash-on-delivery orders, the refund goes to your bank account once you send us the account details.

Shipping charges and sale items

Shipping fees are non-refundable.

Items bought on sale, at a discount or as part of a promotion are not eligible for refunds.

Proof of delivery

If the returned product does not reach us, or the package arrives empty, you will need to provide valid proof of delivery. Refunds are only processed once we have received and verified the returned product.

Contact us

Questions about a return, a replacement or a refund? Email support@cannexia.com, or call and WhatsApp +91 70422 95222, Monday to Saturday, 10:00 AM to 7:00 PM.

A person replies, in working hours, and they can usually sort it faster than the form can.